1. Purpose of Position
The On-Call Emergency Shelter Domestic Violence Advocate is responsible for providing crisis advocacy-based intervention counseling and referrals to other social services to women and their children in crisis who are temporarily housed in the We Are Family Home domestic violence shelter on weekends and/or as needed (day, swing and overnight shifts, weekdays and weekends).
2. Essential Duties and Responsibilities
· Answer WAF Home’s 24-hour emergency crisis/intake line on weekends and as needed to provide crisis management to callers seeking shelter, including domestic violence survivors;
· Complete screening process to fill available shelter space; complete intake process for client entry including data collection and reporting;
· Provide crisis intervention and referrals over the phone for those seeking shelter and other services, not limited to domestic violence;
· Assist emergency shelter residents by providing resources, supplies, information, and referrals;
· Provide advocacy-based counseling to victims/survivors of DV and their children
· Effectively develop safety plans with survivors of domestic violence, including shelter residents, walk-ins and over the phone;
· Provide services and advocate for WAFH clients and their children on a case by case basis, providing crisis intervention assessment and case management as well as referrals to outside agencies;
· Maintain and update client files regularly to provide up-to-date data collection and reporting;
· Develop ongoing relationships with other service providers such as those in health and legal systems to assist clients with navigating systems and to provide referrals;
· Demonstrate ability to interact with people from diverse cultural, linguistic, and ethnic backgrounds;
· Work cooperatively within a team to provide quality support services to WAF clients; and
· Attend staff meetings and maintain 30 hours of DV training annually, after initial 20 hours training to be done within 6 months of hired date.
· Other duties as assigned.
3. Position Requirements, Competencies and Qualifications
· Bilingual in one or more Asian, Pacific Islander languages preferred – spoken and written.
· Satisfactorily pass criminal history check
· Knowledge of, and compassion and sensitivity to, domestic violence, child abuse and neglect, and sexual abuse is required
· Knowledge and practical use of trauma-informed care and services
· Good oral and written communication skills are necessary
· Proficient in Microsoft systems – Outlook, Word, Excel, etc.
· Ability to manage tasks under stress and maintain professionalism
· Ability to read and interpret documents such as safety rules, operation and procedural manuals, documents from DSHS and other documents from various systems agencies
· Ability to write emails, routine reports and correspondence in professional manner
· Ability to speak effectively before groups of clients and/or employees of organizations
· Ability to apply reason and common sense to carry out instructions provided in written, oral, or diagram form
· Ability to apply broad concepts appropriately and consistently to varied situations
· Ability to work effectively and compassionately with diverse populations
· Proficient in MS Office Suite, e.g. Excel, Word, Outlook, etc.
· Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.
· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
· Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
· Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
· Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly; maintains confidentiality.
· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
· Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
3.1 Educational Level
· High school diploma required; AA or Bachelor degree in human services or a related field preferred but not required
3.2 Experience in Related Field
· Three to six months’ related experience and/or training; or combination of education and experience
4. Working Conditions
1. Environmental parameters:
a. Ability to work in an office environment
b. Ability to drive to different locations.
2. Physical demands:
a. Type: sedentary work ability to perform administrative duties, typing, filing, bending over to low files, reaching high files
b. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move an object
c. Work involves sitting most of the time, but may involve walking and standing and driving for extended periods of time.
5. Work Schedule
1. Ability to work 40 hour week and on call when necessary
6. Aptitude Requirements
a. Ability to apply principles of logical thinking, to define problems;
b. Ability to collect data and present it in appropriate manner;
c. Ability to establish facts and draw valid conclusions;
d. Ability to solve practical problems;
e. Ability to interpret a variety of instructions furnished in written, verbal, diagrammatic or schedule form.
a. Ability to read, write, speak, understand or communicate in English sufficiently to perform the duties of the position;
b. Ability to record and deliver information;
c. Ability to speak distinctly and listen carefully in order to communicate effectively on all levels;
d. Ability to draft work related documents;
e. Ability to log in data and draft data summaries;
f. Ability to answer inquiries from external customers;
g. Ability to converse with disgruntled people and the general public;
h. Ability to follow rules and policies of the company.
3. Administrative Detail:
a. Ability to complete forms; record and locate data accurately;
b. Ability to pay close attention to detail and accurately distinguish data.
1. Motor Coordination:
a. Ability to accurately reach, feel or handle equipment used in daily routine.
2. Finger dexterity:
a. Ability to pick, pinch or otherwise work with fingers to operate above equipment.
3. Manual dexterity:
a. Ability to seize, hold, grasp, turn or otherwise work with hands to operate above equipment.
1. Near Vision:
a. Clarity of vision at 20 inches or less.
2. Mid-range Vision:
a. Clarity of vision at distance of more than 20 inches and less than 20 feet.
3. Far-range Vision:
a. Clarity of vision at 20 feet or more.
NOTE: The requirements for this position are indicative of the physical and mental capacities needed to satisfactorily perform the duties for the position. Reasonable accommodations, as required by the Americans with Disabilities Act will be granted wherever possible.
The above job description is not comprehensive. The job responsibilities may include other duties. This job description also does not constitute an employment agreement between KWA and the employee. KWA may change the job duties as it determines to be necessary or useful to meet its needs.